System Integration is a key service provided by Cognitive, catering to manufacturing companies that work on turnkey projects of varying sizes. The solutions provided encapsulate multiple subsystems from different technology sources, tailor-made products, and a comprehensive Bill of Materials (BOM). These solutions cover multiple stages of delivery, implementation, commissioning, and maintenance, all in a cost-effective manner.
Cognitive has implemented the solution across three distinct modules:
- Sales CRM: Manages business operations prior to sales, starting from enquiry, lead generation, tendering process, cost estimation with BOM and Bill of Resources (BOR), proposal generation, follow-ups, and amendment of proposals until the orders are secured.
- Core ERP: Manages the entire operation from sales order processing, BOM finalization with multi-level approval configuration, material management, stores and inventory, project-wise inventory management, HR & Payroll, asset management and tracking. All elements finally converge to finance, enabling the generation and tracking of project-wise costing.
- Service CRM: Begins with the installation and commissioning of the project, and post-sales, manages warranty maintenance, service ticket maintenance based on Service Level Agreement (SLA), post-warranty support, etc. It also manages spare maintenance, spare warranty claims with the OEM or suppliers, and replacements.
One of the major challenges in this system, the tracking of multi-stage billing and payment collection, and material tracking, is seamlessly handled across the system.
Cognitive’s domain expertise and experience in providing solutions to the unique challenges of this industry will be advantageous for System Integration and EPC companies.
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